Forth Valley Sensory Centre
Edinburgh-based tech start-up Neatebox has launched their app ‘Welcome’ at a customer event at the Forth Valley Sensory Centre and The Falkirk Wheel this July. A groundbreaking and innovative disruption to the customer service market for the benefit of both disabled visitors and service teams alike.
‘Welcome’ is a cloud based platform which helps customer service teams to provide a five star level of service to any disabled person on entry to their store. ‘Welcome’ is designed to improve the relationship between the Customer Service representative and client and makes initial contact more efficient, friendly and streamlined, ultimately helping to build a foundation for a future relationship and visits.
Explaining his motivations, Gavin Neate, CEO and founder, of Neatebox said, “With so many people being disabled by poor communication and understanding of disability I felt that now was time we utilised our smart devices to break down barriers and improve human to human interactions. I am incredibly excited that ‘Welcome’ will give us the chance to really help those with hidden disabilities as much as anyone else and look forward to introducing the platform internationally next year.”
The aim of the launch event at The Falkirk Wheel and the Forth Valley Sensory Centre in Camelon is to showcase the Welcome app and how it can influence customer experience for the users. It will also demonstrate the great work from charities like Action on Hearing Loss, RNIB, Scope and Guide Dogs UK which have helped Neatebox in designing the app. The 18 customers who will join the event, will be encouraged to share the app with their friends to build a strong community of users which in turn will drive the sign up of venues.
Jacquie Winning, Centre Manager, Forth Valley Sensory Centre said, “The Welcome app is a great piece of innovative technology which we are delighted to be using here at the Centre. We know there has been a real buzz about it amongst our Centre Users and we look forward to more organisations signing up and committing to improving their customer service for disabled people.”
“We’re always looking for ways to improve the customer experience at the world’s only rotating boat lift and the Welcome app is an innovative way of ensuring we offer a fantastic day out for all of our visitors – whatever their individual needs.
We’re very excited to be at the forefront of this technology, playing a part in the launch of the app and we look forward to using it to help those with disabilities, including hidden ones, to enjoy a great day out at The Falkirk Wheel.”
Steve Dunlop, Scottish Canals CEO
Beside The Falkirk Wheel and Forth Valley Sensory Centre, several other venues have installed the geofencing/ibeacon solution to upgrade their customer service. These include, but are not limited to, RBS Gogarburn, Edinburgh Airport, Atos, DoubleTree Hilton Edinburgh, and Edinburgh Printmakers. In the next months, Neatebox will organise a further launch event for the Edinburgh venues.
One of the Welcome users, Angela Wales, is excited about the significant improvement in customer service driven by Welcome: “Currently I can’t find staff in shops if I need assistance, this app solves this as staff know I am there and how best to assist me.”
Pictures from the launch day, including Centre Users visiting The Falkirk Wheel to try out the Welcome App:
Notes to Editors
Neatebox is a Accessible Technology company based in Edinburgh and founded by Gavin Neate, Founder & CEO in 2011 to help customers with disability, hidden or other wish, access transport, retail, tourism and other sectors comfortably. They currently have 3 applications which you can learn more about at www.neatebox.com
About The Falkirk Wheel
The Falkirk Wheel is the world’s only rotating boat lift, connecting the Forth & Clyde Canal with the Union Canal. The lift is named after the nearby town of Falkirk in central Scotland. It opened in 2002, reconnecting the two canals for the first time since the 1930s as part of the Millennium Link project.
About Forth Valley Sensory Centre
Forth Valley Sensory Centre is a place where people with a visual or hearing loss, their friends, families, carers and the wider community can access quality services and advice from our partner organisations. The Centre is inclusive, accessible and aims to promote the involvement of the wider community and build positive relationships across Forth Valley.